Help & FAQ
Pluck answers
The most-asked questions about how Pluck works, its subscription, and what happens to your data.
Getting started
What does Pluck do?
Pluck scans documents and turns the details on them into tappable data. Phone numbers become Call buttons. Addresses become Maps links. Dates become reminders. Email addresses become Mail to:. Links open the in-app browser. Everything stays organized by scan.
What kinds of documents does Pluck handle best?
Anything with structured information: parking citations, utility bills, medical paperwork, prescriptions, business cards, receipts, leases, insurance cards, invoices, contracts. Handwritten notes work too, but accuracy depends on legibility.
Do I need an account?
No. Pluck doesn't have accounts. Scans live in your iCloud, tied to your Apple ID. Open Pluck on a new device signed into the same Apple ID and your scans appear automatically.
What devices does Pluck run on?
iPhone, iPad, Mac (Apple Silicon), and Apple Vision Pro. Requires iOS 26.2 or later.
Pricing & subscription
Why does Pluck have a subscription?
Pluck is free to download. AI extraction has a real per-scan cost because each scan calls cloud AI services like OpenAI and Anthropic. Pluck Pro covers that cost and unlocks AI extraction on every scan. The current price is shown in the App Store before you subscribe.
Can I cancel my subscription anytime?
Yes. Cancel from Settings → Apple ID → Subscriptions. Your subscription stays active through the period you've already paid for, then doesn't renew.
Can I restore my subscription on a new device?
Yes. Open Pluck on the new device, go to Settings inside the app, and tap Restore Purchases. Apple handles the rest. No email or password needed.
Is there a refund policy?
Apple manages refunds for App Store purchases. Visit reportaproblem.apple.com if you'd like to request one.
Privacy
Does Pluck see my scans?
No. Your scans, the text in them, and the extracted details all live in your iCloud, encrypted by Apple, accessible only by you. We don't have a server that holds them and we couldn't access them if we tried.
Does Pluck use my data for anything?
No tracking. No analytics that identify you. We collect anonymous aggregate counts (e.g. "a scan completed") so we can see whether the app is working. Never the contents, never tied to who you are.
How does AI extraction work, and is my data sent somewhere?
Simple documents stay on-device using Apple's built-in OCR. More complex documents route to the cloud (OpenAI or Anthropic). The page text is sent for one extraction call and isn't retained by us.
Features
Does Pluck work offline?
Yes for scanning and basic detection. AI extraction needs a network connection. Your scans queue and process automatically when you're back online.
How does Pluck handle multi-page documents?
Pluck scans and reads every page you capture. For AI extraction, you pick a small number of pages at a time from the detail view. If you need details from more pages, just run extraction again on a different set. Nothing gets thrown away; the full document stays in the scan.
Can I edit what Pluck extracted?
Yes. Tap any extracted item to edit its value or label. Mistakes happen with scans of poor-quality paper; you stay in control.
Can I export a scan as a PDF?
Yes. From the detail view, tap the share button to export as a searchable PDF or send the extracted text to other apps.
Can I delete the scan image to save storage?
Yes. Once Pluck has scanned a page, the OCR text and every extracted detail are saved on their own. You can delete the original scan image from a scan's detail view to free up storage, and the phone numbers, emails, addresses, dates, and key info from that scan stay intact. Useful if you've imported a long document and only need the data.
Will it work with handwritten documents?
Sometimes. Depends on legibility. Print works reliably; clear cursive can work; messy handwriting often won't. Pluck will tell you when it can't read something.
Does Pluck support languages other than English?
Pluck reads text in many languages via Apple's built-in OCR. The interface is English-only at launch; localized interface translations are planned based on user demand.